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Arttoo Support is here to help. Use the guide below to find the right team for your situation.
If you’re unsure who to contact, reach out to support@arttoo.co or call +1 (800) 718-4149, and the team will direct your request to the appropriate channel.
Auction Purchases (Bidding)
For questions about auctions or bidding:
Contact:
specialist@arttoo.co
The Specialists team can help with:
- Registering to bid
- Placing bids or troubleshooting bidding issues
- Buyer’s premium and fees
- Shipping quotes for auction works
Gallery Purchases (Purchase / Make Offer)
For artworks purchased through Arttoo Secure Checkout (Purchase or Make Offer):
Contact:
orders@arttoo.co
The Orders team can help with:
- Order status and confirmations
- Payment questions
- Shipping timelines and coordination
- Cancellations and refunds
Inquiries to Galleries (Contact Gallery)
If you’ve contacted a gallery directly via “Contact Gallery”:
- Reply directly within your Arttoo inbox
- Or respond via your email thread
For additional support, you can contact:
inquiries@arttoo.co
Payment or Checkout Issues
If you encounter errors during checkout or payment:
Contact:
orders@arttoo.co
Include:
- The artwork link
- Any error message
- Your order number (if available)
Shipping Questions
For questions about shipping options, delivery, or coordination:
- For gallery-managed shipping: contact orders@arttoo.co
- For auction shipping quotes: contact specialist@arttoo.co
Post-Sale Issues (Arttoo Protection)
If you have an issue after receiving your artwork, contact:
Contact:
protection@arttoo.co
The Protection team can help with:
- Works that arrive damaged
- Works that are not as described
- Return or exchange requests (when applicable)
- Questions about The Arttoo Guarantee
General Support
For general questions about your account or using Arttoo:
Contact:
support@arttoo.co
+1 (800) 718-4149 (Monday–Friday, 5am–5pm ET)