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I've received an error at checkout, what do I do now?

Apr 3, 2026Knowledge

Article

If you encounter an error while attempting to check out on Arttoo, it may be due to one of the following reasons.

If you need assistance, contact the Arttoo Orders team at orders@arttoo.co and include your order number if available.

 

Payment Errors

In some cases, our payment processor (Stripe) may be unable to complete your transaction. This can happen if:

  • Your card was declined by your bank

  • There are insufficient funds

  • Your bank has blocked the transaction

What you can do:

  • Try using a different card or payment method

  • Contact your bank or credit card provider

  • Attempt checkout again

Note: If you encounter an error when using wire transfer or ACH, please contact orders@arttoo.co for assistance.

 

Shipping Errors

Some artworks are only available for shipping to specific regions.

If you receive a shipping-related error:

  • Review the artwork page to confirm shipping availability (in the Shipping and taxes section) 

  • Contact orders@arttoo.co and our team can help obtain a custom shipping quote

 

Technical Issues

For the best experience, we recommend using Google Chrome on desktop, as Arttoo is optimized for this browser.

If you encounter an error on the website, try the following:

  • Clear your browser's cache

  • Open a new incognito/private window

  • Log out and log back into your Arttoo account

 

Need Help?

If the issue persists, contact the Arttoo Orders team at orders@arttoo.co or +1 (800) 718-4149 (Monday-Friday, 5am-5pm ET). We’re happy to help resolve the issue and complete your purchase.