Our sellers and shipping partners are
experts at securely packing and
delivering artworks. This article
answers common questions about shipping
on Arttoo.
All purchases made through Arttoo
secure checkout are covered by The
Arttoo Guarantee.
In this article:
How are shipping costs calculated?
Can I pick up my work from the
seller?
How long will it take to receive my
purchase?
Which shipping option should I
pick?
Need Help? Contact Support
How are shipping costs
calculated?
Shipping costs depend on your location,
the artwork’s size, and factors such as
fragility and packing requirements.
Please note that shipping quotes do not include
customs fees
“Purchase” or “Make Offer”
Shipping will appear on the artwork
page or at checkout. If shipping is not
available for your country, contact orders@arttoo.co
for a custom quote.
Auctions
Auction houses can often provide a
shipping quote, but in some cases, you
may be responsible for arranging
shipment independently. Email specialist@arttoo.co
with your address and the lot number for
more information.
“Contact Gallery”
Galleries will organize shipping
directly. Please ask the gallery for
more information.
Can I pick up my work from the
seller?
“Purchase” or “Make Offer”
If local pickup is available, you’ll
see an “Arrange for pickup”
option at checkout. After your order is
confirmed, Arttoo will connect you with
the gallery via email to coordinate
pickup.
Auctions
Email specialist@arttoo.co
to ask whether pickup is available for
your lot of interest.
“Contact Gallery”
Please ask the gallery directly if they
can accommodate pickup.
How
long will it take to receive my
purchase?
If you need your artwork by a specific
date, please let us know so we can
advise on the best option.
“Purchase” or “Make Offer”
-
Works shipped via common couriers
(standard, express, rush) typically
leave the seller within 7 days
of order confirmation.
-
Transit time varies by location and
service level.
-
White glove shipments take longer,
typically 2–8 weeks, due to the specialized services
provided.
Auctions
Shipping timelines are variable. Please
reach out to our team at specialist@arttoo.co
before the auction, or discuss with the
auction house directly after the
sale.
“Contact Gallery”
Shipping timelines are variable
depending on the gallery’s shipping
process. Please reach out to them
directly for an estimate.
Which shipping option should I
choose?
Available shipping options depend on
the artwork’s size, value, fragility,
and the destination. Select the option
that best fits your budget and preferred
delivery timeline.
Please note: International delivery
times can vary significantly due to
customs processing and the payment of
duties.
Shipping Options
|
Shipping Type
|
Service Level
|
Average Timeline
|
|
Standard
|
Shipped via a common courier
(e.g., FedEx, DHL)
|
3–5 business days in transit,
plus up to 7 days for
packing
|
|
Express
|
Common courier (e.g., FedEx,
DHL)
|
2 business days in transit,
plus up to 7 days for
packing
|
|
White Glove
|
Crated and shipped via a
specialized art shuttle. You
will be responsible for
unpacking and disposing of the
crate.
|
Highly variable; typically 2–8 weeks, depending on shuttle
schedules
|
Need
Help? Contact Support
For gallery partners using Arttoo
Shipping: shipping@arttoo.co
For gallery partners shipping
themselves: orders@arttoo.co
For collectors purchasing from a
gallery: orders@arttoo.co
For collectors purchasing from an
auction house: specialist@arttoo.co
Phone Support is available at +1
800-718-4149 (toll free) or +1
646-452-4397. Coverage from 5am to 5pm
ET, Monday through Friday.
